Deleting your account

How to delete your account

1. Sign in to your account.
2. Open “My data” and choose “Delete account”.
3. Read what will happen at each salon, then confirm the deletion with the code we send you by e-mail or SMS.

What happens

We will cancel all your upcoming visits, including those that can no longer be cancelled online — free of charge. The salons will see it at once.

A visit that has already started is not cancelled.

We'll delete your account. You will no longer be able to sign in to this account with this phone number.

Your reviews of your visits stay, but without your name and no longer linked to an account.

We delete the text of the suggestions you sent us from your account.

Each salon where you have a client card will receive a request to delete your data. The salon will keep only what it is required by law to retain.

What a salon keeps by law

Only the data the law requires, and only for as long as it requires. Before you delete, you will see for each salon what it keeps and until when:

• Receipts and payments (tax obligation)
• Fiscal documents (tax law)
• Health questionnaires and before-and-after photos (record-keeping law)
• The history of your consents and the record of this erasure (GDPR art. 7(1))
• The log of events and of access to your data (the salon’s legitimate interest)

A salon holds off erasing your client card while you have a visit there it has not closed yet, an unpaid balance, an unused gift card or an active membership. It erases the card once none of these is still open.

How long it takes

We delete your account at once, when you confirm with the code.

At that moment each salon where you have a client card receives a request to delete your data. The salon has at most one month to carry it out (GDPR art. 12(3)).

This action cannot be undone.